This article describes the situation that applies to the following devices.
- iPhone 4, 4s, 3G, 3gs
- iPod Touch 4
- iPad 1, 2, new
The method has been tested on iOS 4.3.1 firmware, but it may also work on iOS 5 and 6.
The cause of audio problems on the iPhone, iPod, or iPad may be a physical problem or software glitch.
If the problem started after you dropped your device, then most likely it is a physical problem and you will have to contact the service center.
You can fix problems with a software glitch yourself.
1. Increase the volume
Perhaps your volume has simply been removed.
Turn up the volume with the volume slider. The sound level is set separately for speakers and for headphones (when they are connected).
When the headphones are connected, an indicator should appear with the words “headphones”. If the word “headphones” appears when the headphones are not connected, then there is probably a problem with the headphone jack. Try to carefully clean the headphone jack.
2. Reboot the device
If the volume level is set correctly, but there is still no sound, then reboot the device. Maybe this will help.
3. Identify the problem
Is there no sound from the speakers or from the headphones?
Check for sound from the device’s speaker, then try plugging in your headphones.
- upon receipt of a call (receiving SMS)
- while listening to music
- in running applications.
If the sound is stably heard through the speakers and through the headphones, but there are problems with the sound, for example, in applications, then most likely this is a software glitch. Partially missing sound is most likely a software glitch.
My sound was present when listening to music through speakers and through headphones, but the sound in applications worked only with headphones connected.
I solved the problem like this:
Launched the application and inserted the headphones. He increased the volume with the keys and at that moment pulled the headphones out of the socket. The volume began to increase, the sound in the applications worked!
Perhaps a reset will help:
Settings – Basic – Reset – Reset All Settings
The settings will be reset to the factory settings, but all information (contacts, notes, music, videos) will remain.
If you have done the first two points from this article and there is no sound from the speakers, but there are headphones, then it is more likely that this is a physical problem.
Try to push the device on top and bottom of the speaker, gently tap on this part. If a sound appears, then this is a physical problem. You need to contact the service center.
If you are unable to identify the problem, then you can try updating the device firmware.
If you have a device with jailbreak and you installed programs from cydia, then problems may be related to this. In this case, updating the firmware can also help.